I’ve spent the last couple of posts discussing developers’ attitudes to bug tracking. More often than not, it could be better. In this third and final post on how developers deal with bugs, I’ll discuss how we might improve our attitudes. Forgive me, but just this once I want to go all hand-wavey and go on about positive attitudes, constructive criticism and so on.
Would it come as a surprise to you if I said that developers see bugs in a negative light? Yes, when we see other people criticising our software, telling us that it’s not good enough, saying “no mate, it’s broke”, we take it as a personal insult. I can’t imagine why.